FAQ
Frequently Asked Questions
Discover the answers to frequently asked questions about our services and bookings.
How do I book a service?
To book, simply select the desired service in the Services section, choose the date, duration and additional options, then complete the booking securely online.
Where can I see the prices?
All our prices are displayed directly within each service.
👉 Check the Services section to see the prices, durations and options available depending on the type of entertainment.
What types of events do you cover?
We cover a wide range of events, including:
Private parties (children and adults)
Schools and day camps
Corporate events and team building
Festivals and municipal events
Our services are suitable for both small spaces and large-scale events.
Do you offer in-home entertainment?
Yes. Many of our services can be installed outdoors anywhere, at home, in a basement, garage or community room, depending on the available space and the service chosen.
Are the services supervised?
It depends on the service:
Some services can be offered in autonomous mode
Others include an activity led by our team
The details are always provided in the service description.
Can an animation be customized?
Absolutely. We offer various options and extras to personalize the experience according to your event.
👉 The available options are indicated directly when booking the service.
In which regions do you offer your services?
We primarily serve the Outaouais, Gatineau and Ottawa regions, and we travel to other areas of Quebec and Ontario depending on the type of event.
Travel expenses may apply depending on the distance.
How much space is required?
The space required varies depending on the service.
Each service clearly indicates the minimum requirements (interior, exterior, approximate area) to help you choose the best option.
Are the services safe?
Yes. All our equipment is well-maintained, safe, and age-appropriate for participants.
When required, clear instructions and guidance are provided to ensure a safe experience.
What happens after the booking?
Once the reservation is confirmed:
You will receive an email confirmation
Our team will validate the final details if necessary.
On the day of the event, we take care of everything.
What payment methods do you accept?
Payment is made online, securely, at the time of booking:
- Credit card
- PayPal
- Interac e-Transfer to info@experiencemobile.ca (received at least 24 hours before the event)
For the corporate/wedding PHOTObooth package, a $500 deposit secures the date; the balance is payable no later than 7 days before the event.
Applicable taxes are calculated automatically.
A question that isn't answered here?
Feel free to contact us directly.
We will be happy to help you choose the perfect service for your event.